Refund policy
Last updated: October 8, 2026
Your order is made and shipped for you by our US fulfilment partner. Because our products are dietary supplements that are consumed, we can't take back opened or unopened products for a change of mind. If anything goes wrong with your order, though, we'll make it right.
Damaged, defective, misprinted or wrong items
If your order arrives damaged, defective, misprinted, or isn't what you ordered, we'll send a free replacement or give you a full refund — your choice.
- Contact us within 30 days of delivery at care@nuraveda.com.
- Include your order number, a photo of the problem and a short description.
- You don't need to send the item back.
- Approved replacements ship within 3 business days. Approved refunds go back to your original payment method; your bank may take a few business days to show it.
Lost packages
If your tracking shows no delivery, contact us within 30 days of the estimated delivery date and we'll investigate with the carrier and send a replacement or refund.
What we can't cover
- Change of mind, or products that were opened or used as intended.
- An incorrect or incomplete shipping address entered at checkout, or packages left unclaimed — we can reship at your cost once the package returns to us.
- Claims made after the 30-day windows above.
Changing or cancelling an order
Orders move into fulfilment quickly. Email us as soon as possible — ideally within 2 hours of ordering — and we'll change the address or cancel it if it hasn't been prepared yet. Once an order is being prepared it can't be changed or cancelled.
Contact
Nuraveda · 77 Huntley St #2001, Toronto, ON M4Y 2P3, Canada · care@nuraveda.com · (437) 605-6889